vacation rental collective- vacation rentals and management

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Current Job Openings

Vacation Rental Collective | The Bend Collection
Guest Services Representative
Job Summary:

The Guest Services Representative serves as the primary contact for guest before, during, and after their stay. This position converts on-line and over the phone inquiries into bookings; assists guests with their reservations including adjusting dates, accepting payments, and vacation planning services; facilitates the guest check-in process by being available by phone and email to assist with guest check-in; and troubleshoots issues that may arise during the guest stays.

Job Responsibilities:

The Guest Services Representative is responsible for the following, and all other duties as assigned:

• Processing all reservations booked online.
• Answering phone calls, emails, and text messages in a timely, friendly, and professional manner between 8 am and 10 pm regarding the following: Inquiries from potential guest looking to rent a vacation rental, questions or problems from guests who are currently in house (e.g. how do you turn on the fire place, the TV isn’t working, questions or reservation adjustments from guests who have already booked (e.g. what type of coffee maker is in the unit, can we check in early, can we add dates to our current reservation) .
• Assisting guests with questions regarding current reservations.
• Conducting property inspections and enforcing VRC’s quality assurance standards.
• Troubleshooting issues that arise during guest stays.
• Forwarding all calls from Owners onto the appropriate PVR team member.
• This position requires flexibility and the ability to respond to a variety of request. The scope of responsibility includes all other duties as assigned.

Desired Skills & Abilities:

• Qualified candidates are those with highly evolved customer service skills. We’re looking for an expert communicator who will be able to listen effectively to determine the root cause of issues, and communicate clearly and in a friendly, professional manner to solve the issue and ensure the customer has a positive experience while staying with VRC.
• Ability to work under pressure and effectively manage stressful situations.
• Ability to effectively diffuse intense situations.
• Ability to multi-task and work independently with limited oversight.
• Ability to work with people from varying backgrounds.
• Ability to talk, listen, and help resolve conflicts with customers.
• Ability to work in a highly flexible work environment with a varying work schedule.
• Position requires effective written and verbal communication skills, and basic math skills.
• Additional Desirable Characteristics of Successful Candidates: Positive attitude and upbeat demeanor, interpersonal skills, high attention to detail.
Application Details:

Apply online: https://bit.ly/google-apply

Vacation Rental Collective:

•  Values self-awareness, honesty, creativity, judgment, empathy, positive energy, and career experience
•  Provides a unique, fun and independent work environment
•  Offers competitive compensation and benefits package
•  Is excited to hear from you!

Applicants must submit a cover letter and resume to be considered.

Applicants who don’t meet the minimum requirements need not apply as they will not be considered. Only serious applicants will be considered.

Compensation depends on experience. The salary ranges from $40,000 to $47,000 annually.
Apply Today
We're Hiring Professional Housekeeping Teams

VRC is a growing short-term vacation rental company and we are seeking housekeeping crews to work with us on a contractual basis for our Durango, CO collection. We offer generous year-end bonuses and a steady and reliable workload. Preference for teams with room for growth as we continue to expand our rental home inventory. 

Contact Us to Learn More

Are you a professional housekeeping team in one of our other great destinations?
 We'd love to hear form you as well so please contact us using the above button.

The Vacation Rental Collective offers vacation rentals across the American West, and our collection is growing.
Vacation Rental Collective offers concierge services all over the four corners, from jeeping to dining.
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We are Vacation Rental Collective (formerly the Premier Vacation Rentals Group) – truly the premier option for lodging and vacation rental management. This company was founded by two principal individuals: one has over 27 years of experience in resort management, property management, homeowner relations, development, and real estate; and the other has over 10 years of experience in financial management for multi-national organizations. Learn more about the owners of VRC. We’ve been successfully managing vacation rental property since 2004. Experience is our fundamental calling card and we offer more of it than any other vacation rental management group in Bend OR, Colorado Springs, Denver, Durango, Ouray, Ridgway, Steamboat Springs & Vail CO, Moab UT, Phoenix & Scottsdale AZ & Santa Fe NM – with more destinations and markets planned for the future!

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