Below is a list of the most frequently asked question from our guests. If there is anything else you need to know, please do not hesitate to ask at any time.
A: Always book direct with us on line at www.bookvrc.com to avoid booking fees. We do require a $300.00 booking deposit at the time of booking. The remaining balance is automatically processed 30 days before arrival. You can also give us a call and will be happy to assist with your reservation and answer any questions you may have.
A: A non-refundable payment of $300 is required at the time of booking. This $300 payment is applied toward the total amount due and is only refundable within 72 hours of the time of the booking is made. If your arrival date is within 30 days of booking, payment in full is required at the time of booking. Cancellations or changes that result in a shortened stay, that are made within thirty (30) days of the arrival date, forfeit the entire reservation amount while cancellations made more than thirty (30) days in advance of your arrival only forfeit the $300 payment made at the time of booking. For reservations that are at least thirty (30) nights, the cancellation policy above increases to sixty (60) days prior to the arrival date. We do offer travel insurance.
Cleaning fees vary depending on the size of home you rent. The cleaning fees are entrance and exit fees and are not refundable.
The taxes vary depending the home you are renting. Guest pay sales tax and lodgers tax associated with their reservation.
A: Check in time is any time after 4:00 PM. Check out is no later than 10:00 AM. Generally, there are no late check out or early check-ins allowed, however there are some exceptions depending the availability of the home. Please call us to inquire.
A: We offer our guests a seamless self-check in process that allows guests to go straight to the home they rented to check in. Guests receive their self-check in instructions 7 days prior to their arrival date via our Glad to Have You Guest portal.
A: We except accept Visa, MasterCard, Discover, and American Express as well as e-checks.
Guests receive their confirmation right after booking a reservation. Watch for a few emails from us coming to you explaining everything you need to know as your arrival date nears.
A: All of our homes are equipped with free wireless Internet. Some homes have unsecured networks. With this, sign on to the server that is unlocked with the strongest signal. We supply the wi-fi network name and password with your property information that is emailed to you 7 days prior to your arrival date.
A: All homes have either basic cable or streaming capabilities. Most homes do not have the other amenities unless otherwise noted in the listing.
A: If there is an emergency, please dial 911. If you would like to speak to our team to get activity or restaurant recommendations, please see our contact page and call or email the appropriate area number and we would be delighted to help you.
A: All of our rental properties are fully furnished complete with all the comforts of home including fully equipped kitchens with dishes, pots, pans, serving ware, utensils, silverware, glassware, coffee pot, toaster, etc.
All of our homes are equipped with a basic drip coffee maker machine or better. We do not provide coffee or coffee grinders.
A: All of our vacation rentals have sheets, blankets, and pillows for every bed including sofa beds. Other included linens are bath, hand, and face towels, bath mats, and kitchen linens. Our bathrooms are fully stocked; each bathroom has towels, hair dryers as well as bathroom products (shampoo, conditioner, soap, and lotion).
A: Daily housekeeping is not included in the rental rate, but it can be easily arranged for at an additional expense. Our properties are professional cleaned upon each guest departure, this is the included cleaning fee in the reservation. Prices vary for each property. For a tenancy 30 days or longer, we require at least one interim cleaning during your stay at the guest’s expense.
A: Some properties are pet friendly properties permit a dog. If a property is pet friendly it is noted in the listing. If you would like to bring your pet with you on vacation, assuming the property you rented is pet friendly, the pet fee is $40 per day with a cap a $250 per stay. Limit to 2 dogs in a house. Cats are not permitted in any of our homes (except for Twilight & Bonita) for allergy reasons. We are happy to help you find a kennel at your destination if you desire.
A: Yes, we provide firewood for homes that have a wood burning fireplace during the winter months. It is very important that you use your fireplace properly. If you do not know how a kiva or other fireplace, call us before doing so. There should be instructions in your house as well.
A: All properties are NON SMOKING. Please respect this policy. Smoking 15 feet away from the home is permitted - outside only. If found smoking inside the house, a $500 fee will be charged to the credit card on file.
A: A non-refundable payment of $300 is required at the time of booking. This $300 payment is applied toward the total amount due and is only refundable within 72 hours of the time of the booking is made. If your arrival date is within 30 days of booking, payment in full is required at the time of booking. Cancellations or changes that result in a shortened stay, that are made within thirty (30) days of the arrival date, forfeit the entire reservation amount while cancellations made more than thirty (30) days in advance of your arrival only forfeit the $300 payment made at the time of booking. For reservations that are at least thirty (30) nights, the cancellation policy above increases to sixty (60) days prior to the arrival date. We do offer travel insurance.
Our damage waiver fee covers up to $2,000 in accidental damage in the unlikely event that any damage should occur. The fee equates to 4.25% of your total reservation amount and it is a non-refundable fee. We offer this option in lieu of a security deposit.
A: No. We must ensure that each guest has the best vacation rental experience. That means we are responsible for cleaning.
A: Our prices are firm and fair. We will occasionally offer last minute and off-season discounts. We encourage you to sign up for our email list, follow us on Facebook, or return to www.bookvrc.com where we will post current vacation rental specials.
A: Most of our homes have washers and dryers; however, some do not. Please refer to the individual property listings for this information or you may contact us directly to ask.
A: That depends on the unit, the season, the owner, and the circumstances. Please feel free to contact us.
A: No action is needed regarding the house. Please make sure your personal belongings are accounted for.
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